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Privacy Policy
Effective date: October 5, 2026
Innovative Social Solutions respects your privacy. This policy explains how we collect, use, and protect personal information related to appointment scheduling and administrative communications.
Information We Collect
We collect information you provide to us, including your name, telephone number, email address, appointment details, communication preferences, text-message content, and records of your consent to receive text messages.
How We Use Your Information
We use this information to schedule, confirm, reschedule, or cancel appointments; send appointment reminders; respond to scheduling questions; and maintain communication preferences. Our SMS program is used for scheduling and related administrative communications, not promotional marketing.
Who We Share Information With
Information is accessible to authorized practice staff who need it to perform their responsibilities. Service providers, including RingCentral and telecommunications carriers, may process information only as necessary to operate and deliver our communications. We may also disclose information when required by law.
We do not sell or rent your personal information. No mobile opt-in or text message consent will be shared with third parties or affiliates. SMS content and mobile numbers are not shared with third parties or affiliates for marketing, advertising, or their independent use. Messaging providers may process message content and telephone numbers solely as necessary to provide our messaging services.
SMS Consent and Your Choices
We send scheduling texts only after obtaining your consent. Consent to text messaging is optional and is not a condition of receiving services. Message frequency varies based on your appointments and scheduling needs. Message and data rates may apply.
Reply STOP to unsubscribe at any time. Reply HELP for assistance, or contact us at [practice email]or [practice phone number]. You may choose another method of scheduling communication.
Privacy and Security
We use reasonable safeguards to protect personal information and limit access to authorized personnel. Standard text messaging may not be fully secure. Please use our secure client portal for sensitive clinical information. Text messaging is not intended for therapy or emergency support.
Access to This Policy
This policy is available on this website and may also be requested by contacting our practice. Updates will be posted on this page with a revised effective date.
Contact Us
Innovative Social Solutions
Email: hannah@innovativesocialsolutionsllc.com
Phone: 617-379-6179
Terms and Conditions for SMS
Innovative Social Solutions — SMS Terms and Conditions
Effective Date: October 5, 2026
By opting in to receive text messages from Innovative Social Solutions, you agree to receive the administrative communications described below.
Types of Messages
We may send:
- Appointment reminders approximately 48 hours and 24 hours before your scheduled appointment.
- Appointment confirmations, scheduling changes, rescheduling requests, and cancellation notifications.
- Account notifications, including reminders to access your secure client portal or complete required administrative tasks.
- Follow-up communications when we cannot reach you by email.
- Responses to your scheduling questions or requests for assistance.
Our text messages are for scheduling, account-related matters, and administrative support. We do not send promotional marketing messages.
Message Frequency and Rates
Message frequency varies based on your appointments, account activity, and communication needs. You may receive two reminder alerts per scheduled appointment, plus additional administrative messages as needed. Message and data rates may apply, depending on your mobile carrier and plan.
Consent
Text messaging is optional. Consent to receive SMS messages is not a condition of receiving services. Providing a telephone number alone does not constitute consent to receive text messages. If you prefer another communication method, please contact our practice.
Opting Out
You may unsubscribe at any time by replying STOP to any text message. After opting out, you may receive one final message confirming your request. You will receive no further SMS messages unless you opt in again. Opting out does not cancel an appointment or discontinue your services.
Assistance
Reply HELP for assistance, or contact Innovative Social Solutions directly:
Email: hannah@innovativesocialsolutionsllc.com
Phone: 617-379-6179
Privacy and Appropriate Use
Your information is handled according to our Privacy Policy [insert clickable link]. No mobile opt-in or text message consent will be shared with third parties or affiliates.
Standard text messaging may not be fully secure. Please use our secure client portal for sensitive clinical information. SMS is not intended for therapy, crisis support, or emergencies and is not continuously monitored.
Message Delivery
Message delivery may be affected by carrier availability, network conditions, or technical issues. Appointment obligations remain in effect even if a reminder is delayed or not received.